Billing & Payment Support


1. Overview of Billing Services


Zocialized offers a seamless, secure payment system for membership subscriptions and premium features. Our billing process is designed to ensure transparency and ease of access.


Accepted Payment Methods


We support multiple payment options, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal & Digital Wallets (Google Pay, Apple Pay)
  • Cryptocurrency Transactions (where applicable)
  • Bank Transfers & Mobile Payment Options

All transactions are securely encrypted and comply with industry-standard payment security protocols.


2. Subscription Plans & Pricing


Users can choose from various membership levels:

  • Basic Membership – Free access with limited features.
  • Premium Membership – Unlock exclusive features and enhanced search tools.
  • Elite Membership – VIP access to personalized matchmaking and advanced privacy settings.

Pricing details for each plan can be found on our Pricing Page.


3. Resolving Payment Issues


Encountering payment difficulties? Here’s how to fix common issues:


Failed Transactions


✔ Ensure your payment method has sufficient funds.
✔ Verify card details and expiration dates.
✔ Confirm the billing address matches your registered details.
✔ Try an alternative payment method.


Double Charges


✔ If you see duplicate payments, contact billing@zocialized.net for verification.
✔ Refunds for accidental double charges are processed within 5–7 business days.


Subscription Cancellations & Refunds


✔ You can cancel your subscription anytime via your account settings.

✔ Refunds are subject to Zocialized.net’s refund policy—certain exclusions may apply.
✔ Contact support@zocialized.net for assistance with refund requests.


Payment Security & Fraud Prevention


✔ Transactions are processed through secure gateways for maximum protection.
✔ Suspicious activities are monitored to prevent fraudulent payments.
✔ Users can enable two-factor authentication (2FA) for added security.


4. Contact Billing Support


Need help with payments? Reach out to our Billing Support Team:
📧 Email: billing@zocialized.net
📞 Phone Support (Available for Premium Users)
💬 Live Chat Assistance: Available during business hours